Work Experience
Metavante/FIS Milwaukee, WI 2006-2012
Research Specialist, Senior
High-profile position accountable for business accounts and developing strategic alliances with clientele.
Developed strategies to increase assets and profitability and cost effectiveness.
Resolved issues for individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns.
Cross-sold banking services and products to clientele.
Participated in community events to position the company as a leader within the industry.
AreoTech Milwaukee, WI 2005-2006
Administrative
Performed administrative and office support activities for multiple supervisors
Duties included fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing
Extensive software skills, Microsoft Word, Excel, Access as well as Internet research abilities and strong written and verbal communication
skills
Potawatomi Bingo Casino Milwaukee, WI 2004-2005
Cage Supervisor
Maintained security and accountability of casino funds located in the cage areas during their shift and ensure smooth and efficient Cage operations.
Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws. Trained Employees; planned, assigned, and directed work; appraised performance; rewarded and disciplined Employees; addressed complaints and resolved problems.
Verified daily paperwork to resolve any variance errors that may arise during their shift.
Addressed any customer inquiries or complaints and follow up with proper documentation.
Ensured full compliance with departmental Internal Controls, policies, procedures and regulations.
H&K Partners, KFC/Taco Bell Milwaukee, WI 2003-2004
General Manager
Managed daily operations of a restaurant and ensuring compliance with company standards in all areas of operation, including product preparation and
delivery
Managed customer relations and customer concerns
Restaurant maintenance and repair
Inventory management and financial accountability (P&L)
Team management, recruiting and retention of team members
AIG Life Brokerage Milwaukee, WI 1999-2003
Research Representative/Senior, Retirement Division
Collected information and documentation for underwriting.
Reviewed paperwork for financial and investment-oriented products prior to pre underwriting.
Worked with BGAs and IMOs to complete policies and annuities
Gathered documentation for payout annuities (including structured settlements).
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Research Specialist, Senior
High-profile position accountable for business accounts and developing strategic alliances with clientele.
Developed strategies to increase assets and profitability and cost effectiveness.
Resolved issues for individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns.
Cross-sold banking services and products to clientele.
Participated in community events to position the company as a leader within the industry.
AreoTech Milwaukee, WI 2005-2006
Administrative
Performed administrative and office support activities for multiple supervisors
Duties included fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing
Extensive software skills, Microsoft Word, Excel, Access as well as Internet research abilities and strong written and verbal communication
skills
Potawatomi Bingo Casino Milwaukee, WI 2004-2005
Cage Supervisor
Maintained security and accountability of casino funds located in the cage areas during their shift and ensure smooth and efficient Cage operations.
Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws. Trained Employees; planned, assigned, and directed work; appraised performance; rewarded and disciplined Employees; addressed complaints and resolved problems.
Verified daily paperwork to resolve any variance errors that may arise during their shift.
Addressed any customer inquiries or complaints and follow up with proper documentation.
Ensured full compliance with departmental Internal Controls, policies, procedures and regulations.
H&K Partners, KFC/Taco Bell Milwaukee, WI 2003-2004
General Manager
Managed daily operations of a restaurant and ensuring compliance with company standards in all areas of operation, including product preparation and
delivery
Managed customer relations and customer concerns
Restaurant maintenance and repair
Inventory management and financial accountability (P&L)
Team management, recruiting and retention of team members
AIG Life Brokerage Milwaukee, WI 1999-2003
Research Representative/Senior, Retirement Division
Collected information and documentation for underwriting.
Reviewed paperwork for financial and investment-oriented products prior to pre underwriting.
Worked with BGAs and IMOs to complete policies and annuities
Gathered documentation for payout annuities (including structured settlements).
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